In application of Article L.121-20 and following of the Consumer Code, the web user enjoys a period of fourteen days from the receipt date of the order to exercise their right to withdrawal.
If the web user uses this right of withdrawal, return of the product must be made in the original packaging, in a reasonable condition, in other words, without excessive handling (no significant deterioration of the packaging) by at the most fourteen days following communication of his or her decision to withdraw and an indication of the invoice relating to the products.
A product which has deteriorated due to excessive handling (in particular, damaged, damaged and incomplete return, absence of labelling, etc.) will not be accepted. Costs of return shall be borne by Purchaser.
In the event of an exercise of the right to withdraw, in accordance with the withdrawal application attached in Schedule 1, the web user may request the reimbursement of the order, not including the costs of dispatch and return incurred. In the event of exchange, the web user is invited to re-order directly on the site and return the original item in order for Eusamex to proceed to the refund, processing times being faster and new shipping fees at the web user charge in both cases.
Since then, Eusamex will reimburse the web user within a maximum period of time of 14 days from the effective return of the product directly on the payment mean used.
All product returns must be requested by e-mail to our customer service department at [email protected].
The web user can also, while cautioning the Customer service by email, directly send back the products at the address below, with his invoice and a note inside the parcel reminding us why he is returning the products:
Eusamex France SARL
7 Av. Italie,
+33 (0)3 89 06 59 78